Patient Reported Experience Measures
Dr. Mehta’s Hospitals, Chennai
A Leading Hospital for Safe, Patient-Centered Care
- Patient Safety & Experience Summary
98–100%
100%
100%
98%+
This reflects our commitment to delivering care that is safe, transparent, and centered on every patient’s needs.
- Infection Prevention & Control
- Consistently above 98% compliance in hand hygiene and sterile practices
- 100% patient identification before procedures
- 98.6% of patients experienced IV insertion in a single attempt
- 100% received explanations before procedures
- 98.6% informed about warning signs
- 97% received cost estimates before admission
High compliance with infection prevention practices helps reduce hospital-acquired infections and improve patient safety.
- Medication Safety & Patient Experience
- 100% allergy checks and medication history review
- 100% patient identification before drug administration
- Over 93% of patients reported receiving all medications as prescribed, supported by continuous monitoring systems
- 100% received explanation of medicines and side effects
- 98% received cost clarity
- Prevents adverse drug events and improves safety
- Fall Prevention & Patient Safety
- 100% prompt response to patient assistance calls
- 98.7% personalized fall risk assessment
- 98.7% safe hospital environment reported
- 100% assisted mobility support
These measures significantly reduce the risk of falls, especially in elderly and high-risk patients.
- Discharge Experience & Continuity of Care
- 98.7% informed about discharge timelines
- 100% billing and insurance clarity
- 100% discharge summary and reports provided
- 100% post-discharge care instructions
- 98.7% follow-up planning completed
- 100% informed about emergency care
Patients leave the hospital confident, informed, and well-prepared for recovery at home.
Source: Based on Patient Reported Experience Measures (PREMs), 2025-26, from more than 3000 patients.
Dr. Mehta’s Hospitals consistently delivers high standards of patient safety, clear communication, and seamless care experience, making it a trusted choice for patients in Chennai and supporting safer healthcare decisions.
Why Patients Choose Dr. Mehta’s Hospitals
Consistently high safety standards across infection control, medication safety, and fall prevention
Clear communication at every step
Transparent billing and discharge process
Strong patient involvement and education
S.No. | PREM | Measures | Score |
|---|---|---|---|
1 | Emergency Care and Safety | Did the nurse/ doctor attend to you on arrival to Emergency department within 2 minutes? | 98.0% |
Were your vitals (Blood Pressure, Pulse, temperature etc) checked within 10 minutes of the presentation? | 89.4%
| ||
Was your pain assessed and addressed? | 95.9% | ||
Did the team ensure adequate privacy during the consultation?
| 93.8% | ||
Were you well informed about the condition and were all your doubts cleared by the team? | 98.0%
| ||
If you needed admission, were you provided with approximate cost of treatment? | 97.7%
|
